AT&T U-Verse

AT&T Uverse is an Internet Protocol (IP) based communication and entertainment platform, which delivers television and voice services over a high speed internet connection. Uverse is AT&T’s answer to Verizon’s FiOS services. While Verizon delivers their services over a fiber-to-the-premises (FTTP) connection, AT&T is currently delivering Uverse over a combination of fiber-to-the-node (FTTN) and FTTP connections, with the option of upgrading all customers to FTTP in the future as bandwidth requirements rise. Uverse offers lower connection speeds than Verizon’s FiOS, but provides a larger array of services for a significantly lower price. Since AT&T is using a combination of existing copper wire services and fiber optics, they should be able to expand their services more quickly, and take advantage of existing infrastructure.

AT&T U-verse TV

AT&T Uverse TV provides 100% digital video and audio, in both Standard Definition (SD) and High Definition (HD), over a high speed internet connection. You can expect a channel lineup that is comparable to offerings from local cable and satellite companies including local channels. The packages start at $49/month, and are highly customizable. All of the receivers used by AT&T for Uverse are HD-ready, and there are over 100 HD channels already available, including premium HD channels. There are no contracts required for AT&T Uverse, and there is no additional charge for the professional installation, which may take up to 6 hours due to its complexity. You can even have your home theater system installed by AT&T ConnecTech (for an additional charge) to save you the hassle when you buy new equipment or move.

AT&T U-verse Total Home DVR

The AT&T Uverse Total Home Digital Video Recorder (DVR) has some of the most advanced capabilities of any DVR offered via a service provider. While most other cable and satellite DVRs can record two shows simultaneously, the Total Home DVR can record 4 shows at once, and you can play them from any U-Verse connected television in your home($7/mo equipment lease for each TV). This eliminates the need for more than one DVR if you have multiple heavy DVR users in the house. You can also connect to your DVR from any computer with an internet connection to schedule recordings and delete existing recordings. Some AT&T cellular phones can also connect to the DVR to schedule and delete recordings as well. The Total Home DVR also allows you to view the schedule and select items to record up to 14 days in advance while most other DVRs only allow you to view 7 days of advanced scheduling. Aside from TiVO, this is one of the most advanced DVRs available.

AT&T Uverse Voice
AT&T Uverse Voice provides all of the features you would expect from a Voice Over IP (VoIP) telephone service. In addition to supporting number portability, AT&T U-Verse Voice provides the following features:

  • Call Waiting
  • Call Forwarding
  • 3-Way Calling
  • Caller ID
  • Call Waiting ID
  • Selective Call Acceptance
  • Exclusive Call Forwarding
  • Call Rejection
  • Anonymous Call Rejection
  • Caller ID Block and Per Call Block
  • Voicemail
  • 911 Service

ATT Uverse also provides the following advanced features at no additional charge:

  • Do Not Disturb
  • Locate Me: Rings multiple numbers to find you if you are not at home, and the messaging services also send email and text messages.
  • Web Access Call Logs
  • Mail
  • Click to Call and Call History on TV
  • Fax/Modem Support: Supports fax machines
  • Safe Call Forwarding: Delivers messages to alternative numbers in the event of a power outage.
  • Unified Messaging: Integrates voicemail from both home phone and AT&T Cordless phone
  • Battery Backup: Helps to keep the phone service working for a short time during a power outage

There is no installation charge when you install Uverse Voice with the rest of your package, and there is no contract term. AT&T offers an unlimited package at $30/month and a 250 minute package for $25. You can also add a second line to either package for $15/month. This is much more affordable than competitive services, and only costs slightly more than Vonage.

The most interesting feature of AT&T Uverse Voice is its ability to work with home alarm systems like Brinks. Brinks and AT&T have done extensive testing, and they have determined that Uverse Voice can be used as a primary means of transmitting alarm signals. This will save you the trouble of paying for an additional land line just for your security system.

AT&T Uverse Internet
AT&T Uverse is not as fast as Verizon’s FiOS FTTP internet service, but there are packages that are faster than many cable providers. Uverse provides speeds of up to 18Mbps downstream and 1.5Mbps upstream, which is faster in both directions than what the vast majority of cable companies provide to residential customers. There are slower packages, but ultimately you will save money when you bundle the services, so it is still worth the time to investigate purchasing the higher speed tiers.

AT&T Uverse has an enormous amount of potential, and it is priced conservatively compared to the packages from Time Warner and Comcast. Verizon’s FiOS may provide much higher speeds and some additional features, but the price can be prohibitive. For now AT&T Uverse poses a larger threat to the cable companies, because it can roll out services using existing infrastructure, and it can expand more quickly than FiOS for that same reason. By rolling out these services using existing infrastructure, AT&T will be able to help fund their future move to FTTP services, which I think is their ultimate goal. If you are already an AT&T cellular customer, there are obvious benefits for subscribing to Uverse, and it may save you even more money on all of your services. AT&T also had the presence of mind to offer a rebate on some packages, which will help offset the cost of breaking a contract with its competitors. AT&T has ultimately done a very good job of turning up the heat for the competing cable providers, and the consumer will reap the benefits.

Comments

1  

chime

September 1, 2009 @ 7:41 pm

I was quite happy find an Uverse Voice review.
I am still awaiting availability here in
Sherman Oaks California.
Wondering 2 things, first of all,
since I am not a Uverse subscriber
yet, I have no way to lookup
my 10digit number for the voice-mail service.
I would like to demo the quality.
Also, is the transmitionsimilar to a landline, or does
it have an echo/delay like wireless?
Since I am totally blind, none of those onscreen
items will help, but especially
there are 2 news channels I `really want
Thanks in advance if you can please give me an
818 access number

2  

William Brewer

September 14, 2009 @ 3:37 pm

AT&T TV reception thru electric socket or telephone line?

3  

Terry

October 11, 2009 @ 2:56 pm

I have been a customer now for over two years and the quality of service has gotten worse. Uverse doesn’t have the service or technicians to solve problems. The biggest issue most customers have is the service freezes and drops the connection. You wait anywhere between 5-10 minutes to regain service. I currently experience 40 drops a day without any solution from ATT. They have been out at my house everyday for the past 11 days without any improvement. When the service works, it is great…

4  

Joelle

January 13, 2010 @ 12:28 am

I have low signal all evening on one tv and but not the others how do I fix this

5  

William Skinner

February 19, 2010 @ 10:28 pm

Caller ID on my phone has not worked since day one and they have no solution for this issue.(not on TV as ATT does not have this feature in all states.
They have admitted it is a known issue and they have been working on a fix for a long time and they have a test project going on in two states with caller ID on VOIP.

Caller ID may or may not work…warning…If you are lucky then you have no issue.
If you are like this writer you are out of luck on caller ID on your phone.

6  

Tyrone

July 18, 2010 @ 8:53 am

I have had u-verse for a week now and everything seems to be ok the H.D. quality is just as good as dishnetwork the S.D. QUALITY IS EXCELLENT! I love there on demand selection. One thing they don’t have that dish had on recorde shows it would let you know how many hours you had left to record on the DVR.
This is still rather new so i guest there will be problems but I also think there will be improvements on the way.Small receivers hardly takes up any room at all able to watch a recorded show on any T.V. is a big plus.all i think ATT U-VERSE IS GREAT.

7  

Phil

August 14, 2010 @ 9:53 pm

The fastest U-verse Internet speed in most markets is now 24/3 (24 megabits down, 3 megabits up). This is over a VDSL2 link (think DSL on steroids) running at 32/5. For some reason AT&T just won’t let you use that extra 8 Mb/s down and 2 Mb/s up even when you’re not watching TV.

Conversely, you are limited to 2 HD + 2SD channels at once, even when you’ve got idle capacity on the link.

I don’t know why AT&T went to all that trouble to boost the speed of the copper pair into your house, and then turn around and force you to waste a good piece of it.

8  

Herbert.Hansen

August 15, 2010 @ 10:03 pm

I have u-verse 3 pack.I have a digital phone. My base unit is located in another room. my problem is that what you say comes right to your ear. This starts some time as soon as 1 min some time it starts 5 or more min into the conversation.
At the su gestion of the tec. i installed all new wire. It meets att&t specs.this has been going on for 2 1/2 months.
4 tec’s have worked on this problem it allwas comes back.

9  

ushistorygeek

October 7, 2010 @ 12:12 am

Worst product ever!!! do not buy. Always goes down. Terrible customer service people. Bill never seems to credit you for the time the service was down. I’m getting out of this service the second I can.

10  

tjdj916

October 14, 2010 @ 8:37 pm

sorry to hear the frustration in your words there ushistorygeek…i am actually a customer care agent for at&t and we are only as strong as our weakest link…the one thing that i would ask though is whether or not the technician that installed your service replaced all of the coaxel throughout your home/residence…this could make a huge difference in your service…hope everything works out for you in the long run…

11  

bill

October 20, 2010 @ 11:47 pm

I have AT&T Uverse since May this year. All works fine. I measure the Internet speed here http://www.att-services.net/tools/ every some time to compare and that looks good so far, too. I guess the quality of service really depends on your location and number of households attached to the pipe. Yeah, there are a number of factors playing the role.

12  

Donald Martin

October 28, 2010 @ 10:44 am

I have just been hooked up and didn’t find out how to hook up my DVD player and VCR player, how can I get instructions on hooking up both of these units.

13  

jonathan zimmerman

November 28, 2010 @ 8:16 am

I enjoy the service, except for the occasional {freeze-frame}, which can be resolved usually after switching to different channels for a while.

Now, since the Friday after Thanksgiving, I have a new problem. One that I have been unable to resolve. I noticed it on Friday around 2:00 A.M.(Nov. 26, 2010). As of Sunday, 7:12 A.M., (Nov. 28, 2010), it is unresolved.

Does anybody know about how to resolve this situation? My favorite feature other than Caller ID History, is the ability to record 4 channels simultaneously. Perhaps, I have overused this feature, because usually if I have a CONFLICT in recording, I can easily resolve it by de-selecting one of the channels. But since the day after Thanksgiving, I call it (Tiger Woods Day), the system keeps displaying…unable to watch live tv because of another tv. Now, I had only one tv turned on, so I knew that is a lie. When I scroll to “live tv,” it tells me either to select a recording or try again later, and I am not even recording anything. When I scroll over I notice that the red dot that indicates a recording in progress is on, but I am not recording that channel which in this case is a science channel, and it only airs 8:00 am.

Is this thing stuck in “recording mode?” I am unable to watch live tv, and that is a bummer. I however can watch any recording that is already accomplished as of 2:00 A.M., Friday, Nov. 26, but all the live tv since has been blacked out? Can anyone help me? I have tried resetting by keynoting in codes such as 900, 902, 966, and others designed for my tv to no avail?

I am in the Atlanta, Ga.area and have enjoyed AT&T U-Verse for about 5 or 6 months, and this is the first time this has occurred.

Any advice would be strongly appreciated.

14  

Dwight

March 1, 2011 @ 3:28 pm

I have the very same issue as you have but I called about it and was kind of shocked at the answer I received. I was told that the maximum amount of instances that can be running at a given time is 4. An instance is catagoried as a box or a recoriding that is running concurently, so if you have 3 users in seperate rooms watchng the TV and you have 4 recordings happening at the same time that will equal to you attempting to run 7 instances (the 3 boxes and the 4 recordings) which exceeds the 4 instance max that you can run concurrently. I have 8 different boxes in my home but only 4 of them can be viewing a different channel at the same time, after 4 the other users have to watch whatever is being watched in any of the other rooms. This really defeats my purpose of paying for 8 boxes. Hope this helps.

15  

tonyp

March 8, 2011 @ 1:28 am

Their tech support policies suck. They DO NOT Support free tech support for MS Outlook, Outlook Express etc.
They say that it’s beyond their tech support and will ONLY PROIVIDE Support for a charge.
I received AT & T U Verse service about 5 – 6 hours ago and attempted to send an email out and found out that AT & T did not support other email servers.
When I called them I was told they do not have the tools to support me and can transfer my call to advanced tech support who would charge me for the support.
I went on the internet and found that the out going server port needed to be changed from 25 to 465. This Solved the problem. I will never recommend U verse to anyone I know

16  

Terry Snider

March 29, 2011 @ 11:57 pm

I have installed Uverse high speed internet and it has worked really well. I did make a few calls to tech support during my self installation and my questions were mostly answered. It is a bit of a chore to get your email, Outlook and Outlook express working but all the info needed is found on their Uverse support website. I have been pleased so far. It’s only been a couple of weeks and I will be installing Voice tomorrow night. It looks simple enough.

17  

R Mcphail

June 21, 2011 @ 6:14 pm

Can wholehouse be turned off.
I have a recever in my kid’s room and do not won’t them
to vew what my wife & I record , thay do not need a DVR .

18  

RON

July 28, 2011 @ 11:09 am

Had Direct TV for about 2 yeas-was great but decided to go att uverse when they came to our area-only about half mile up the street wshere the fiber hub is located so distance is no prob- installed by att and 12MB stream and both TV’s work fine-prob is Roku I prev had will not work now-roku shows green lite for connected to device and green lite for network but get red lite showing cannot connect to internet- have always used a Belkin wireless router to stream from computer to TV. Can the Belkin router and the new ATT router (gateway) be bridged so I can get to the internet for Roku-anyone have any idea?

19  

Norm K

August 24, 2011 @ 4:00 pm

I had ATT-Uverse for 3-4 years packgage deal and it beat Verizon hands down. It cost about $40 less and I could record 4 programs at a time plus watch another one. Verizon cost me $15 per month and I can only record 1 show and look at one other. I sure miss ATT-Uverse.

20  

SadONE

October 5, 2011 @ 11:23 am

I just ordered the Uverse and found out my fax machine doesnt work with it. I called AT&T and they told me to call some “Connect” people who will charge to take a look at my machine, that SUCKS!!!. Shouldnt ATT checked that before they leave?

21  

S,Slyfield

March 24, 2012 @ 3:01 pm

I LOVED it and wanted to keep it. They could not give me tv as they “couldn’t get a signal”, though both neighbors in this building have it. They said i could try it and would owe nothing. i called back to keep the internet and phone. the customer service rep was cross and started yelling i was going to have to pay. So i didn’t and went with mediacom. also had the problem with caller id not working, which drifted into my mediacom phone for awhile, but one call to mediacom fixed it. I still have all of the at@t brand new equipment. they lost a customer simply because the dude was having a bad day.

22  

Patricia Sidener

April 2, 2012 @ 7:59 pm

Had ATT U Verse less than three months, switching back to TW. I can’t tell you how many times we had to call for service (10+ times) and then practically within 10 minutes, something else is out. How many times do they have to change a box? Wasted time, lost shows. Awful quality and service for the TV and poor tech. support on the phone. And to think that THEY came door-to-door to solicit folks to sign up! Have heard the same complaints from many others.

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