I have a billing and a technical glitch I am trying to resolve and called this morning to talk with someone in billing and in technical support. I have now been on hold (while working in my office) for the past 80 minutes and still have not been connected with anyone how can assist me in solving my problem.

The technical problem is associated with my Uverse DVR. When I try to replay the recording it runs for 5-10 minutes and then freezes so that I have to restart the program and advance up to where I was when the problem occurred. While watching a replay of a football game, I had to do this about 9 times in 3 hours which became really really annoying!!!!!

It’s now 93 minutes since I initiated this call and I finally got someone who seems to know what the hell they are doing so maybe the billing problem will be resolved.

Basically, when I set Uverse up, they wanted a credit card for record and assured me they would never try to automatically bill on that card. They lied!!! They used it to bill my service about a week ago. That problem has now been resolved.

Now, I am waiting for technical support and it is 100 minutes and counting! Maybe I will have it corrected today, and maybe I won’t.

But, the bottom line, Comcast has been trashed for having poor customer service. I have been on hold now for 100 minutes plus and still cannot get through to anyone who can help me resolve my technical problem. How much worse could Comcast Customer Service actually be?

I am going to try this and see if they can fix the problem. Last chance! If not, Comcast, here I come!!!

im waiting on a intall day also, now im like hmmmmm. maybe i should just pray, lol

3yr comcast user

Here is where Comcast excels:

1. Picture quality: I am ALL ABOUT picture quality. I can tell instantly if something looks “off” or not as clear as it should.
The latest Comcast box has a simple touch feature that allows you to toggle between HD settings easily so you can find the one that works best with your TV. AT&T’s picture looks muddy and weak, and Comcast’s picture, especially on channels like HD Net and HD Theater is amazing.

2. Internet Speed: For Internet speed, Comcast kills AT&T. I’ve used a number of online speed tests and Comcast is usually around 20mbps download speed, with AT&T rarely passing 12, unless you pay extra for the next tier of service but I’m talking about the Internet speeds that come as part of the packages.

3. On Demand selection: HUGE library, including for Premium channels.

Here’s where U-Verse has Comcast beat:

1. DVR service: With U-Verse you can record up to 4 shows at one time, and you don’t have to be watching any of them. Comcast can only record 2 shows at one time and you have to be watching one of them and the available space is much less with Comcast.

2. Customer Service: As said in the article, AT&T is growing and they care about customers. You call Comcast and tell them you’re not happy and you want to cancel, they won’t even ask why or try to give you any incentive to stay.

NOTE: These comments are based on MY personal experience, and this does not mean I’m speaking for what everyone is or should be experiencing.

Pricing is really about the same if you compare channel lineup.
I first switched to AT&T because I got a rebate Visa card and it seemed cheaper but it really isn’t if you get the very same channel lineup. Ultimately, I like a clean picture and fast Internet so Comcast is the better option. When my box goes bad, I’ll take it in and they give me a new one and that’s the only customer service interaction I have with them. People say their customer service sucks and I agree, but I bet a lot of it is from people not paying and having service shutoff so if Comcast doesn’t bend over backwards to give you free service while you’re two months behind, people complain. The new Comcast boxes are powered by Intel processors, so they’re likely to improve the DVR function and will have new menus.