LT-42X579 firmware update

Been trying to find firmware update for the above JVC HDTV LCD and have been unsuccessful thusfar.
Need it to resolve an HDMI/Communication error between Verizon and the TV which produces DUI/DVI error, black screen and up to a half hour before I have any video at all.

Also, been trying desperately to find the “secret spot” on Verizon’s website where you order a DVR upgrade from my old Motorola settop box.
I need to UPGRADE because the hard drive on the dvr was full and Verizon’s website said to use a Western Digital DVR Expander and they listed only two models that are compatible.

Problem is, Verizon does not say the Expander is NOT compatible with either the DVR that I have or with the 1.8 software that much of NY and MASS still have. The 1.9 software update was supposed to go out in October but for some reason, we never got it.

So I paid for a large WD 1TB hard drive expander and am not able to use it, thanks to Verizon’s website.

Tech support simply said they were embarrassed about the problem but could not do anything about it.

Check the below interactions with Verizon:

Chat Subject:Upgrade Existing Services
Your Question:I need to upgrade my multi-room DVR and firmware to 1.9 in order to accommodate the DVR Expander I purchased from Western Digital through the Verizon website. My current Motorola silver multi-room dvr does not see the expander and also has an issue with my JVC TV. Please tell me where to go to order
A Verizon Service Representative will be with you shortly. Thank you.
Agent Andrea has joined.
Andrea : Chat ID for this session is 11291172445.
Your session is now closed.
Thank you, have a nice day.

Nice huh?

Then it happened again:

It was a pleasure to assist you. Your chat session has ended. Thank You.
Your chat ID number is 11291172833. Please select Exit to close this window.

Then I tried telephoning Verizon.
First I got a tech who said I needed the new set-top dvr and he switched me to Terry in sales I guess, or possibly customer service.

She was rude and switched me to another tech in Mass. who told me I had to request the upgrade through the website.

When that link wouldn’t work, I called back and was told that due to high caller volume, there may be an excessive wait time.

So 3rd try at Chat:

Subject:Upgrade Existing Services Your Question:I need to upgrade my multi-room DVR and firmware to 1.9 in order to accommodate the DVR Expander I purchased from Western Digital through the Verizon website. My current Motorola silver multi-room dvr does not see the expander and also has an issue with my JVC TV. Please tell me where to go to order A Verizon Service Representative will be with you shortly. Thank you.

10:34:14 We apologize for the delay.You are next in the queue. A representative will be with you shortly.

Agent Emile has joined. (10:34:18)
Emile : Chat ID for this session is 11291172833. (10:34:18)
MoeR (10:34:20): ok
MoeR (10:35:23): Also, I don’t mind signing a new 2 yr contract if the cost is really $104. per month and is the same as what I have now as the upgrade and renewal page says.
Emile(10:35:49): Thank you for choosing Verizon and visiting our chat service. How may I assist you in upgrading or renewing your Verizon services?
Emile(10:36:08): Could you please let me know if you are referring to the expanded memory DVR?
MoeR (10:36:08): please read above^
MoeR (10:36:17): Yes I am.
MoeR (10:37:06): I have a very old Motorola silver dvr now.
MoeR (10:37:47): It ran out of space so I went to the website and it told me I could purchase the expander which I did. Not cheap.
Emile(10:38:19): I will be happy to help you with the information.
MoeR (10:38:19): but this dvr and software 1.8 does not see the expander even though it has an esata connection available.
Emile(10:38:39): Verizon has created a dedicated web page for you to request notification when expanded storage options are available in your area. To sign-up to be notified when new expanded DVR storage options are available, follow these steps:

* Go to http://www.verizon.com/fiostvcentral and sign-in.
* Select the ‘Settings’ dropdown located just above the Search field.
* Select ‘Set Top Boxes’.
* Select the ‘GO’ button in the box on the right marked ‘Want more from your FiOS DVR’.
* Enter your Name and Preferred email address for notification on when the DVR expansion becomes available.

You will be contacted with specific options and instructions as they become available.
Emile(10:38:49): What additional information would you like from my side?
MoeR (10:39:34): What does that mean? Then why did Verizon’s website say to purchase the expander? It came yesterday.
MoeR (10:39:46): And I spent hours last night trying to make it work.
MoeR (10:40:21): The upgrade to 1.9 from 1.8 was supposed to happen in October.
Emile(10:41:41): Please give me a moment.
MoeR (10:41:51): Of course.
Emile(10:42:51): I understand that you are referring to the Software upgrade, correct?
MoeR (10:42:57): yes
MoeR (10:43:04): and that link does not work
MoeR (10:43:18): fiostvcentral gives an error message
MoeR (10:43:37): There could be a new link available.
Emile(10:43:42): You will not be able to upgrade your software online. YOu will need to call Verizon Tehnical spport for that.
Emile(10:43:52): Let me assist you with a number to call.
MoeR (10:44:00): Ok, can I order the box at least?
MoeR (10:44:08): Thank you.
Emile(10:44:18): Once you call they will upgrade your software.
Emile(10:44:23): You may please call our 24*7 Technical Assistance Team on Toll Free number 1-800-567-6789, and I assure you immediate assistance.
Emile(10:44:38): Please let me know what equipment you are interested in ordering?
MoeR (10:44:57): Ok thank you. The new larger multi-room dvr
MoeR (10:45:10): larger hard drive. it is black
Emile(10:45:40): Since you already have a Multi Room DVR, you will be required to call.
Emile(10:45:56): Would there be any more questions for me? I will be glad to answer all your questions.
MoeR (10:45:56): Ok I did call this morning and was shuffled around.
MoeR (10:46:02): I will try again.
Emile(10:46:38): What additional information would you like from my side?
MoeR (10:46:46): Nothing. Thank you.
Emile(10:47:01): It was my pleasure assisting you today. If you have any additional questions, please do not hesitate to contact us again. Thank you for choosing Verizon. Have a nice day.
Your session is now closed.
Thank you, have a nice day.

39
Franco Barbara
July 21, 2010 @ 5:09 pm

how can I stream content from my verizon fios cable box wirelessly to a laptop or small tv in my kitchen. I can’t run a cable to the kitchen so i am looking for a wireless solution. I don’t want to be charged for another box or digital adapter.

When I tried to share media under the “Library” tool in windows media player, I don’t see the DVR and hence couldn’t select any.

When I selected media manager and then refresh… I recieved a message “Devices not found”, “Media manager is not running on the pc or pc application not found”.

Windows media manager is already running on my pc.

Please help.