Verizon Triple Play

Triple play packages seem to be all the rage now, and it’s easy to see why. Consumers can get big discounts by bundling multiple services, and the service providers get more revenue per customer. Verizon is one of the largest providers of triple play bundles. They’re also the highest rated triple play provider according to a survey by Consumer Reports. Let’s break down the latest Verizon Triple Play offerings to see what we get.

The triple play bundles from Verizon can be confusing because there are two totally different sets of service offerings:

  1. Verizon Triple Play (Phone + High Speed Internet/DSL + DirecTV)
  2. Verizon FiOS Triple Play (Phone + FiOS Internet + FiOS TV)

The Bundle Pricing and Promotions are current as of September 2011.

In general the Verizon FiOS Triple Play is the bundle for areas where FiOS has been deployed, and the Verizon Triple Play is for areas where FiOS has not been deployed. There are some exceptions to this, for example, if you live in an area where FiOS is available, but it is not installed at your home, you can choose either. If you do have a choice, the only real reason to choose the Verizon bundle over the FiOS bundle is price. The Verizon FiOS bundle is better in every way, as you’ll discover below, except for price and NFL Sunday Ticket, which is only available through DIRECTTV.

Verizon Triple Play with DSL and DirecTV

The Verizon Triple Play (non-FiOS) includes satellite TV service from DIRECTV. Verizon chose to team up with DIRECTV, the leading satellite tv provider, so they can provide triple play services where Verizon’s own TV service (FiOS TV) is not currently available. The internet portion of this bundle is provided through Verizon’s High Speed Internet, which is a DSL service.

The three featured triple play packages offered by Verizon are as follows:

Phone Internet DirecTV Package Bundle Rate Total Price
(if ordered separately)
Current Promotions
Verizon Regional Essentials .5-1 Mbps CHOICE XTRA™ $64.99/mo with current promo
more info…
$120.97/mo
($89.97/mo for 12 months w/ DirecTV rebate)
$5/month Online Exclusive offer
+
DirecTV Rebate: $29/mo for 12 months
+
HBO®, Starz®, SHOWTIME® and Cinemax® free for 3 months
Verizon Freedom Essentials .5-1 Mbps CHOICE XTRA™ $74.99/mo with current promo
more info…
$127.97/mo
($96.97/mo for 12 months w/ DirecTV rebate)
$5/month Online Exclusive offer
+
DirecTV Rebate: $29/mo for 12 months
+
HBO®, Starz®, SHOWTIME® and Cinemax® free for 3 months
Verizon Regional Essentials Enhanced 7.1-15 Mbps CHOICE XTRA™ $74.99/mo with current promo
more info…
$147.97/mo
($116.97/mo for 12 months w/ DirecTV rebate)
$5/month Online Exclusive offer
+
DirecTV Rebate: $29/mo for 12 months
+
HBO®, Starz®, SHOWTIME® and Cinemax® free for 3 months

You can still mix and match the different packages to create your own triple play bundle, but only these featured bundles offer the maximum bundle discount for the three different price points.

Package Differences:

Phone: Verizon Freedom Value includes unlimited calling across the U.S., to Canada and Puerto Rico. Verizon Freedom Essentials adds Home Voice Mail, Caller ID, and Call Waiting. Verizon Regional Essentials does not include long distance, only local and regional calling.

Internet: Download and upload speed vary by plan. The Enhanced plan also get free access to Verizon Wi-Fi, which is a nationwide wireless hot spot service available at many hotels, airports, restaurants, coffee shops, etc.

TV: The DIRECTV CHOICE™ package includes 150+ all-digital channels, local channels, and satellite music channels. The DIRECTV CHOICE XTRA™ + DVR package adds 50 additional all-digital channels, and DVR service for recording/pausing/rewinding capabilities. The DIRECTV CHOICE ULTIMATE™ + HD + DVR adds HD Access service which enables access to over 50 HD channels.

Additional charges to consider: There is a $19.99 charge for shipping and activation of the internet service. New customers to DirecTV can get up to four standard receivers for free and one HD, DVR, or HD DVR receiver for free after rebate. Additional receivers will cost extra. There is a monthly lease fee of $5 to $7/mo for each receiver after the first. DirecTV requires a 24-month service commitment in order to get the receivers for free.

Verizon FiOS Triple Play

The FiOS Triple Play is Verizon’s flagship service. FiOS internet speeds are many times faster than most other services . FiOS TV is arguably the most advanced TV service available. It offers more HD channels and video on demand content than most other providers. Three (previously) featured FiOS Triple Play bundles are as follows:

Phone Internet TV Bundle Rate Total Price
(if ordered separately)
Current Promotions
FiOS Digital Voice 50Mbps/ 25Mbps FiOS TV Prime HD $89.99/mowith current promo more info… $154.97/mo Best Price Online: Includes $35/month off for 12 months — a $300 savings.
+
NO TERM CONTRACT
FiOS Digital Voice 50Mbps/ 25Mbps FiOS TV Extreme HD $104.99/mo with current promobuild this bundle… $184.97/mo Best Price Online: Includes $35/month off for 12 months — a $300 savings.
+
NO TERM CONTRACT
FiOS Digital Voice 75Mbps/ 35Mbps FiOS TV Ultimate HD $129.99/mo with current promo
build this bundle…
N/A Best Price Online: Includes $35/month off for 12 months — a $300 savings.
+
NO TERM CONTRACT

Again, you may be able to mix and match services and still get a bundle discount. You can even choose a double play package, but only the these triple play bundles qualify for the maximum bundle discount. There have been reports that these bundle are priced lower and/or have faster internet speeds in some areas. The bundles shown here are the national advertised bundles.

Package Differences:

Phone: Verizon Freedom Essentials includes unlimited calling across the U.S., to Canada and Puerto Rico and also Home Voice Mail, Caller ID, and Call Waiting. All three bundles have the same phone service.

Internet: Download and upload speed vary by plan. The 50Mbps/25Mbps (and faster plans) get Verizon WiFi for free which means free wireless internet at thousand of hotspots across the country.

TV: FiOS TV Prime HD provides 195+ channels including 50+ HD channels, commercial-free music channels, and local channels. It also includes access to over 16,000 titles on demand. FiOS TV Extreme HD provides over 320 channels with 65+ in high definition, and regional sports channels. FiOS Ultimate HD  provides over 350 channels with 95+ in HD, 45 premium movie channels from Showtime, The Movie Channel, and Flix, many of which are also available in HD.

Additional charges to consider: Installation and activation is free with these bundles. That includes installation for one computer and up to three tv’s. Additional tv’s or tv’s without existing wiring are extra. A term contract is not required with the current promotion, but they are still available if you prefer to lock in your rate for a longer period. Just be aware of the early termination fee associated with the term contracts. FiOS TV requires equipment to be leased for every TV. The basic digital adapter starts at $5.99/mo and the Home Media DVR is $19.99/mo.

All the featured triple play bundles from Verizon save you about 35% compared to the a la carte pricing. This does not take into consideration the additional promotions, some of which are quite significant. To order a Verizon bundle online, click here: Verizon Bundle Promotions.

Comments

1  

Chiquita Payne

March 4, 2010 @ 1:58 pm

Verizon Triple play package is NO REAL DEAL AT ALL! I made one phone to Verizon to set-up the package, but on occasions when I had to call in with an issue or question, I would have to call different numbers for each service in particular for the DirecTV. The first time I tried to cancel, they honored it, but came back with a discount package so I agreed to remain with them. No one informed me that once a cancellation goes into effect it can not be reversed-interesting, that was a big ordeal and several phone calls to get everything going again. After I realized the deal was misleading and I was not going to get the actual deal offered, I told them to discontinue my services, they told me I was under a CONTRACT with the internet portion that I knew nothing about. Then after paying what I thought was a final bill, VERIZON sent me a credit in the amount $64.14-great they prorated the time my services ended. About two weeks later I got a bill from DirecTV saying I owed $150. I knew it had to be a mistake and they had not been informed of my disconnect date yet. Turns out, DirecTV’s bill is a month behind, they paid Verizon some amount on my account that left Verizon with that extra $64 and instead of Verizon giving it back to DirecTV and putting it towards my balance, they sent it to me with no explanation and my services were never disconnected from DirecTV because I had to call them individually (through a triple pack that I dialed one number to turn on), so they continued to bill and charged a late fee. They had no regards for my situation and refused to adjust the bill. I contacted the BBB and will NEVER USE VERIZON/DIRECTV AGAIN!

2  

C King

March 6, 2010 @ 9:51 pm

I find thier advertisement very deceptive. There is a lot of hidden charges. They delay to refund any credits.

3  

S. H.

December 10, 2010 @ 5:41 pm

worst customer service. . .i regret even getting verizon! can’t wait for the contract to be over. They never explain the contract clearly. When you agree to the terms, they tell you that the call is being recorded, but when you tell them that the terms weren’t explained and ask them to review the recording, they say they didn’t record it. And their representatives are very rude and impatient! I advice people NOT to get verizon, its a HUGE mistake of mine, try not to make my mistake!

4  

J.HER

February 15, 2011 @ 11:03 am

I changed by package and received my new pro=rated bill…..then i called to get information on the higher price on the bill … than quoted. I found it very confusing and not what we discussed for the new change.

I think they try to get you confused and now I am trying to get some comparisons between Comcast and Verison. I have 30 days to cancel this new bundle.

THESE PEOPLE SHOULD GET THEIR PEOPLE TRAINED TO QUOTE PRICING AS IT REALLY IS!!!

5  

V.O

February 17, 2011 @ 8:34 pm

by far the worst customer service in the world!

6  

D.P.

February 26, 2011 @ 10:21 am

I agree with everyone. I signed up with the triple play and was told with all the charges my bill would be $120-$130 a month. I have yet to see one under $200. In the process of cancelling as I type this.

7  

TheRealDeal

September 8, 2011 @ 6:24 pm

Unfortunately, the above comments are all too common and all too true! I don’t know of any communication greed monster out there that really cares about the customer. If anyone does, please enlighten…

Meanwhile, back to the ol’ roof antenna. At least the birds are happy!

8  

david boris

October 7, 2012 @ 2:54 pm

I had a couple months ago and signed up for the 99 dollars a month. they said it would come out to 120-130 dollars with fees I agreed and then got my first bill for $215.35. They said it was start up cost i agreed but then three months went by and they still billed me that same amount. I called customer service because i was having a problem with the internet and they said they would try and fix it. well we tried over the phone for about an hour. It didnt get fixed and i just wasted an hour so they said they will send someone over well that person didnt come for a week and then i started HAVING PROBLEMS WITH THE CABLE and i just let it go for a week i was busy and didnt feel like calling to fix it and waste a day. when my bill came in they gave me no discount so i talked to customer service and asked to have a discount since my internet and cable were not working they said they would and it will be on your next bill. when my billk came in it wasnt and i called again and said i wasnt going to pay it until i get the discount then they slapped me with a big late fee and i just canceled it. i didnt have a contract then when they wanted there box back i told them once you take off the late fee and discount i would pay they never did. i got a bill in the mail for 501.69 and was amazed they never canceled my bill and charged me for another month and added on two late fees. i called and canceled again and asked of they take off the fees they said no long story short i owe $740.00 because i never returned my equipment because i wanted to get my bill fixed before i give them anything now its on my credit and i will never have verizon again comcast i had small problems with connections but they always gave me discounts if it wasnt working properly and didnt have hidden charges they are better with customer service too

9  

Randal Nash

April 2, 2013 @ 5:37 pm

I just signed up for Verizon Fios after cancelling my service with them over the past 3 years. Went to Comcast. All these guys are a bunch of sneaky little bastards and it is too bad that the oligopoly can’t open up for more competition. But Comcast refuses to allow anyone to advertise for firearm advertising!

10  

Michael D'Elia

May 23, 2013 @ 2:23 pm

I have been hoodwinked over the first three months with Verizon and Direct TV. The way the “triple play” was advertised, I would have saved five to six hundred dollars the first year over what I was paying Comcast. Instead I’m actually paying more and the left hand (Verizon) doesn’t know what the right hand (Direct TV) is doing. I can’t understand their bills and neither one explains anything clearly. Therefore, I don’t know who’s screwing me. I suspect BOTH. They’ll get their two years and that will end that.

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