http://www.defefx.com/verizon-triple-play/ Technology Reviews and Perspectives Wed, 07 Jul 2010 03:14:09 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://www.defefx.com/verizon-triple-play/#comment-788 C King Sun, 07 Mar 2010 01:51:14 +0000 http://www.defefx.com/?p=325#comment-788 I find thier advertisement very deceptive. There is a lot of hidden charges. They delay to refund any credits. I find thier advertisement very deceptive. There is a lot of hidden charges. They delay to refund any credits.

]]> http://www.defefx.com/verizon-triple-play/#comment-782 Chiquita Payne Thu, 04 Mar 2010 17:58:27 +0000 http://www.defefx.com/?p=325#comment-782 Verizon Triple play package is NO REAL DEAL AT ALL! I made one phone to Verizon to set-up the package, but on occasions when I had to call in with an issue or question, I would have to call different numbers for each service in particular for the DirecTV. The first time I tried to cancel, they honored it, but came back with a discount package so I agreed to remain with them. No one informed me that once a cancellation goes into effect it can not be reversed-interesting, that was a big ordeal and several phone calls to get everything going again. After I realized the deal was misleading and I was not going to get the actual deal offered, I told them to discontinue my services, they told me I was under a CONTRACT with the internet portion that I knew nothing about. Then after paying what I thought was a final bill, VERIZON sent me a credit in the amount $64.14-great they prorated the time my services ended. About two weeks later I got a bill from DirecTV saying I owed $150. I knew it had to be a mistake and they had not been informed of my disconnect date yet. Turns out, DirecTV's bill is a month behind, they paid Verizon some amount on my account that left Verizon with that extra $64 and instead of Verizon giving it back to DirecTV and putting it towards my balance, they sent it to me with no explanation and my services were never disconnected from DirecTV because I had to call them individually (through a triple pack that I dialed one number to turn on), so they continued to bill and charged a late fee. They had no regards for my situation and refused to adjust the bill. I contacted the BBB and will NEVER USE VERIZON/DIRECTV AGAIN! Verizon Triple play package is NO REAL DEAL AT ALL! I made one phone to Verizon to set-up the package, but on occasions when I had to call in with an issue or question, I would have to call different numbers for each service in particular for the DirecTV. The first time I tried to cancel, they honored it, but came back with a discount package so I agreed to remain with them. No one informed me that once a cancellation goes into effect it can not be reversed-interesting, that was a big ordeal and several phone calls to get everything going again. After I realized the deal was misleading and I was not going to get the actual deal offered, I told them to discontinue my services, they told me I was under a CONTRACT with the internet portion that I knew nothing about. Then after paying what I thought was a final bill, VERIZON sent me a credit in the amount $64.14-great they prorated the time my services ended. About two weeks later I got a bill from DirecTV saying I owed $150. I knew it had to be a mistake and they had not been informed of my disconnect date yet. Turns out, DirecTV’s bill is a month behind, they paid Verizon some amount on my account that left Verizon with that extra $64 and instead of Verizon giving it back to DirecTV and putting it towards my balance, they sent it to me with no explanation and my services were never disconnected from DirecTV because I had to call them individually (through a triple pack that I dialed one number to turn on), so they continued to bill and charged a late fee. They had no regards for my situation and refused to adjust the bill. I contacted the BBB and will NEVER USE VERIZON/DIRECTV AGAIN!

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