Comcast vs. AT&T U-verse

Comcast is one of the largest cable providers in the United States, and they have positioned themselves comfortably in a lot of markets where there is little to no competition. AT&T is poised to introduce U-Verse in a lot of markets that Comcast has an established presence in, and the competition will result in a great situation for consumers. Choosing between Comcast and AT&T U-verse may prove to be difficult if you do not have enough information about either provider.

Price
Cable companies tend to provide their services at a higher price, especially in markets where there is little or no competition. Comcast Triple Play Packages are priced similarly to comparable packages from AT&T U-Verse. The difference is that Comcast requires a minimum of a 12 month contract to get their best pricing packages. AT&T U-Verse packages have no contracts, and some of them also come with a monetary incentive of up to$300 to switch (find out more), so you will not have to renegotiate your prices every 12 months to fend off higher prices. AT&T may also provide incentives to customers who subscribe to their cellular services. Comcast does offer higher internet download speeds with some of their Triple Play packages, but AT&T provides a significantly larger channel lineup than Comcast in some markets.

Customer Service
The customer service experience can make or break your relationship with any service provider. Comcast has an abysmal customer service record for all of their services and their technical support, and there is enormous detailed documentation of it on the internet. Since AT&T U-Verse is a very young service, you can expect AT&T to work harder to recruit and maintain customers. AT&T is still developing, installing, and expanding U-Verse, so you may need to take advantage of AT&T’s customer service and technical support more often as the service goes through growing pains. Comcast is well established, so installations should not be as difficult or time consuming, and you may not require customer service or technical support from them.

Bandwidth Caps and Throttling
Comcast was recently investigated by the FCC for throttling BitTorrent data transmissions on their network, and plans to slow data transmissions from rival VoIP providers. Comcast has also started applying bandwidth caps of up to 250GB/month in certain markets. AT&T is not throttling U-Verse, but they are running bandwidth cap trials in certain markets. Even though bandwidth caps may be imposed on either service, AT&T will remain neutral when it comes to prioritizing data. AT&T also acknowledges that some of their bandwidth intensive services (HD over IP and VoIP) may result in slower data transmission speeds when they are used, but they are not consciously reprioritizing your data.

Should I Choose Comcast or AT&T?
Neither of these services are perfect, and they both have their flaws, but AT&T is less invasive in terms of manipulating data traffic. Since AT&T is eager to recruit new customers, you can expect them to work harder to keep customers happy. Comcast may provide more reliable services, but their exploits in data manipulation are well documented, and they have already been investigated by the FCC. They are known for having poor customer and technical support, but you may not need to rely on them as heavily as you would for a younger service like U-Verse. If you are in a market where both of these services are available, it is in your best interest to take advantage of AT&T’s 30 day money back guarantee and try the U-Verse service before you make a decision either way. This way you will not be locked into a Comcast contract and have to pay a fee to break it. AT&T U-Verse has unlimited potential, but Comcast may be more reliable for you. Take time to thoroughly investigate both services before making a decision.

View Current AT&T U-verse Deals

September 27, 2009 · Filed under FiOS, U-Verse, VOIP

Comments

1  

judith

November 4, 2009 @ 9:39 pm

Now I have comcast servise in let me tell you that they have the worce customer servise ever I call customer care let them know that I paid my pass due bill she said that don.t care in she will shut off my service in will turn back on went comcast receive payment I trying to get hold of president for comcast in I got no respond yet I been with out cable now for 2 weeks also got 3 year old dougter that now she can no see tv please never get comcast please I can t wait for fios in my area

2  

Dave

December 14, 2009 @ 4:25 pm

Had AT&T for a week and am going back to Comcast. AT&T HD picture quality was bad!! I was shocked. I hear it is because they compress the signal to much. Colors became very bland and there were many artifacts on the screen. Faces were washed out and not clean, like Comcast. Once again, I was shocked it was different at all. Internet speeds are slower than Comcast. I may have been able to live with that, but the HD picture was unacceptable. I am using a 58″ Panasonic Plasma TV.

AT&T’s equipment was smaller and had more features. The software on the DVR box is very nice compared to Comcast. AT&T has more bells and whistles where as Comcast has a better foundation to work with.

3  

Eileen

March 6, 2010 @ 7:24 pm

We had Comcast and gave it up for the upstart WinFirst, a venture capital company that had great service (TV and cable). When their money ran out they were bought out by SureWest and everything went downhill from there. U-Verse finally hit our neighborhood in December and we were hooked up in January and are DELIGHTED!!! Our HDTV (50-inch plasma) has the BEST pictures and we have many channels to watch. Our phone service (VOIP) has been great and the internet is faster and much more reliable than I had with SureWest. We’re sold!

4  

dan

May 17, 2010 @ 1:58 pm

we have comcast and are about to make the switch to u verse however i am very dissapointed that at&t failed to mention the fact theat even though we will have 6 boxes we can only watch 4 different channels at once the remaining two will either have to chose from what the other tvs are watching or watch something recorded on the dvr. we went with the u300 package and it includes the unlimited phone calling and the 6mb/sec dsl elite for about 165 locked in for a year and it has 300 channels and total in home dvr whereas comcasts triple play offeres a similar package for the same price minus the dvr’s with 2 dvrs and 4 regular receivers they wanted like 190 and the internet speed was the same and unltd phone as well so it all comes down to trading in home dvr or freedome to watch different shows on 6 tvs without any dvr

5  

Roma

July 27, 2010 @ 1:57 pm

I have comcast and their CS sucks, but they’re internet reliabilty and speed is incredible. My sister has U Verse and their internet is garbage compared to comcast. Very inconsistent and slower and gets noticibly slower when more appliances are on.
We’re not much for TV, but AT&T is overall much cheaper.
However, the HD quality on Comcast is clearer and doesn’t cut in and out as much as my sister’s U-verse and my friend’s dish networks.
It’s kind of up to your priorities. If you prefer better internet choose Comcast. If you want more channels then I think U-verse has more (according to this acticle).

6  

None ya

August 9, 2010 @ 10:08 am

AT&T U Verse is way better than comcast!

7  

Steven

August 24, 2010 @ 10:02 pm

Recently switched from Comcast to ATT UVerse because I work at home using the internet and email, and Comcast internet/TV service goes out about 3 times a year here which leaves me unable to work. Also, ATT Uverse is $20 month cheaper. Upon getting it installed, we noticed the TV picture was awful. It was like looking at the picture through fog. Colors were washed out and not as sharp as Comcast. We hooked the Comcast cable box back up with the ATT Uverse installation technician still there. He agreed with us the Comcast picture was superior. He said that ATT’s picture quality depends on how far you are from the phone transfer hub. We talked to the installer about how excited we were to be able to record 4 shows at once with the ATT DVR compared to Comcast’s 2. He checked our signal and once again, because we were so far from the tranfer hub, we can only record 2 shows at once. Needless to say, we switched back to Comcast. ATT Uverse’s bell and whistles are great, but picture quality is more important to me if you own a HD tv. I am however keeping their internet and phone service, although recently I’ve found that I can’t receive emails from some of the companies I deal with. Seems ATT screens my email receipients. Comcast never did. I may be switching back to Comcast internet if ATT doesn’t fix this problem.
Our neighbors down the hall had bragged to us about how great their ATT Uverse TV reception was and had convinced us to switch. They had just bought a LCD TV when they got their ATT Uverse installed. We asked them to stop by after we went back to Comcast and see our Comcast picture. They have the same Samsung LCD tv we have and they agreed the Comcast picture was much better. They had no idea their picture was so weak. Our neighbors may be switching to Comcast now.

8  

earl

August 29, 2010 @ 11:50 am

Steven

Switch to gmail. I never knew why people like using their given email service from their ISP. Gmail is open source and you can access anywhere on any device (android phones, etc.).

9  

stephen

November 6, 2010 @ 4:47 pm

I have had Uverse installation appointments on three Saturdays since August. The first time someone showed up on Thursday,two days earlier than my e-mail confirmation. On that Friday I was told that since they had made a mistake by pulling the ticket early and there were no more appointments available they could not install on that Saturday. Last Saturday they showed up and told me their representative had some how input the wrong address and they could not install. This Saturday they just didn’t show up despite a voice mail confirmation that they would be here they sent on Wednesday. Obviously ATT Uverse is incompetent. I’m staying with Comcast.

10  

darryl

November 29, 2010 @ 1:28 pm

WOW ….I was at a friends house and was watching his HDTV from Comcast…..I cant believe the difference….I have ATT uverse and the picture quality and is horrible. Its looks digitized and pixilated(if those are words)and the internet is also slower if having the tv and internet on at the same time. I am also at the end of the HUB on my block. I guess it comes down to going with Comcast for better quality but you will have to deal with “poor attitude from the service department” and paying more money with Comcast OR going with ATT Uverse for less quality but better service…the way I look at is …How many times do you really call for service…most of the time I can just fix the problem.

11  

jay

December 10, 2010 @ 5:57 pm

If someone debating on whether to switch from Comcast to AT&T reads this: DO IT!

Seriously, if you live within 3,000ft of AT&T’s fiber optic backbone then it just blows Comcast away in terms of picture quality and internet speed and latency.

I honestly don’t understand how some people are getting bad picture quality when mine is at least 3x better than Comcast. Maybe they’re not setting something up appropriately? Even my friends noticed the difference before I said anything, and since seeing my setup they’re also switching.

12  

Sickenly

December 23, 2010 @ 2:15 pm

Why spend $50 more a month? U-verse is just as crooked as their cell service. Why is it necessary to lock you in for a year? Companies want to pay off their construction bill in months rather than years now. There is nothing wrong with comcast, and don’t let anyone tell you otherwise. Same quality, lower price.
I pay $135.00 and I think that is too much. Why the hell would you pay $180.00 for the same service with a locked in contract. Please be smart and not fall in for that.

13  

Lorrie

December 28, 2010 @ 11:02 pm

Now I’m worried. I have had Comcast and have had very little trouble with it, except for some blackout periods. I got a new Vizio Razor tv 1080 for Xmas, but the Comcast dvr recorder & cable box is only 480, so I don’t get the full value of the picture now. I just signed up for AT&T U-verse internet, phone & cable because it’s a lot cheaper. I had been paying $135 just for Comcast alone. Now I’ll be paying $140 for internet, cable & phone. But I’m worried about the comments where people are saying the picture is bad. Don’t know if I should cancel the installation.

14  

Krissy

December 30, 2010 @ 7:01 pm

I have done the switch from Comcast to U-Verse and am now waiting for my appointment to switch back to Comcast again. The reason we switched to U-Verse in the first place was to save money on our bill. The service had just come available in our area and we switched. After 6 months, the bill went up significantly which was disappointing. Also, they told us certain channels would be included in the package and they were not. When I called to complain, they gave us the channels free for 3 months and then began charging us $15 per month after that. I ended up cancelling after a period of time. The DVR worked great and the internet worked great, but we had a lot of problems with our boxes and phone service. The cable box would just mute itself all the time… it was very odd. When that would happen, there is no mute button on the cable remote and it was not muted through the TV, so we would have to re-set our box almost everyday. Also, to change a channel or use the remote was a joke. It would never pick up the signal to the box. We would change the batteries in the remote thinking that was the problem, but it would continue. When we called support we ended up being on the phone for an hour re-setting the box and doing all kinds of other things that were supposed to “fix” the problem but it never did. We even switched out our box and it didn’t solve the problem either. The phone service was terrible too. I know it wasn’t our actual phones because we have a large 7 bedroom house and have several different phones throughout (cordless, cord, etc.) and they all had the same problem. When the phone would ring, we would answer and not be able to hear the person on the other end, but they could always hear us. Sometimes we would be playing phone tag back and forth trying to get through and it would happen 4 or 5 times in a row before actually being able to communicate. Maybe we have had these issues because of our area..?? We live kind of up a hill and nobody ever has cell service regardless of the carrier so maybe the signal is just weak in our area, I don’t know. We have been very dissatisfied with AT&T… I would definitely recommend Comcast over AT&T.

15  

dave rogers

January 6, 2011 @ 12:01 am

You should be careful of what you ask for! This is the second time I’ve had U-Verse and I still wish I had never heard of it!! It don’t work most of the time, and the teck’s can’t fix it. I dropped my at&t phone to lower my bill, HAHA raised it. Stay tuned class action to follow.

16  

uverse newbie

January 7, 2011 @ 2:20 am

I just switched from Comcast to U-verse. I’m getting more channels, faster Internet, and as good of picture quality on AT&T for less money than Comcast. I haven’t noticed that the picture quality is better on U-verse, but it’s certainly at least as good. The internet speed is way faster than what I had with Comcast. And the customer service, at least for me, is way better. With Comcast, I used TiVo for the DVR, and I loved the TiVo. But it took four visits of Comcast technicians to make them work right, clearly the people didn’t know what they were doing. And trying to access my account data for Comcast via the web was broken for the longest time, and their customer service couldn’t figure that out either.

So far, I like the customer service of AT&T a lot better, and their web site for account info is much easier to use. The internet speed is great, and the picture quality is very nice. I also like the DVR they provide – it’s not quite as good as TiVo in my opinion, but it’s close. I’m saving a bunch of money with AT&T. There are some limitations on the DVR, especially as compared to TiVo, which I think remains the best DVR experience I’ve seen. Unfortunately TiVo won’t work with AT&T, because the technology is way different – the DVR software is an integral part of the U-verse technology.

I have two televisions. With Comcast I had two TiVo boxes, one for each TV, each of which could record two HD channels at the same time, for a total of four. With U-verse, the setup is different – there’s a single DVR shared by all the televisions. Mostly this works fine. I can only record two HD channels simultaneously now – which I can live with. I can still record up to four channels if I use standard def, so if I really need it there’s an option. And from any TV I can schedule or view recordings, they’re all one a single box. This is easier to deal with, because with the TiVo setup, while I could watch a show on one TiVo that was recorded on the other, it required some extra steps, browsing to the recordings on the other TiVo and coping the recording to the local TiVo before watching. No more of that with a single DVR shared by all televisions. But the downside with U-verse is that only the TV connected to the main DVR box can pause live TV. The other television with the non-DVR box can’t do that – it can view and pause recorded TV, but not live. That’s annoying, and I really miss having that feature on all my TVs. AT&T neglected to mention this to me, which is irksome, but I still would have switched to U-verse had I known.

17  

hayleyscomett

January 8, 2011 @ 1:34 am

We have had AT&T U-Verse for 3 years. Prior to that had TWC – no comparison, AT&T wins hands down!!!! We have had absolutely no problems what so ever. Picture is great, wonderful customer service, and have the total home dvr package with U200 channels. Absolutely nothing negative to say about it. I have friends and family members who would love to have U-Verse but it is not available in their area yet. We have the bundle, so U-Verse is our internet, telephone & tv and positively no complaints!

Go with AT&T U-Verse if it’s in your area!

18  

JayEn

January 11, 2011 @ 12:49 am

I’ve had both AT&T and Comcast. Comcast internet is terrible for gaming. It promises 20 mb/s or 30 mb/s, w.e. for download, and it’ll show up as such on speedtests, but in actuality, at maximum, you’ll get 2 mb/s and mostly get around 500 kbps. Still, the connection isn’t that bad. The problem is that if you get comcast, expect to have lagspikes every couple of seconds. Don’t expect to be able to smoothly play MMORPGs FPS or RTS. Google up “Comcast lag spike problems”. You’ll find an endless list of users complaining about the internet service. It probably ain’t happening. Don’t get Comcast for its internet.

As for TV and Phone connections, it’s been very smooth with comcast.

And IMO…. Both Customer Supports sucked…. A LOT. Both were better if you could access a line for a different language, but still.. they sucked.

19  

James

January 20, 2011 @ 1:34 am

Listen guys, U Verse is up and coming, and are still working out all their problems. Their television is 100 percent digital, not half digital half analog like Comcast, that means true 5.1 surround and true 1080i HD picture. The quality of the picture depends on the distance you are from the “node”. U Verse uses fiber to the node technology, so channel switching and guide utilization is much faster. If the picture is that bad, it is a problem with the pre existing coaxial cable lines in your home, not the service if you are within range. The internet is much faster due to fiber optic lines and they give you a modem that serves as a wireless router as well, with free Mcafee security suite as long as you have the internet. Landline phone is flat 35 a month unlimited local and long distance. Basic U300 television with 330 channels with max internet is around 114 a month, with 10 extra a month for all HD channels. A triple play will net you a 33 a month discount on your bill, as well as 100 cash back with a 30 day risk free trial period. Total home DVR is included with 1st DVR free. Just give them a chance, they really want your business and are still working all the kinks out.

20  

Iceman

February 2, 2011 @ 1:03 am

Have had cable service since it started in my neighborhood. They changed providers and we continued. So to say we had Comcast since the start is being modest. We recently discontinued our service for the following reasons; 1) Excessive packet loss and disconnects. 2) Lack of consistency and stability in connection.(Intermitent Connection)3) Lack of local support and respect from tech/tech supervisors. 4) Run-around and deceptive treatment over-all. 5) The only reason we stayed as long as we did when we started having problems, was because, frankly, there was no other option. **Even Comcast “Business Class” did the same. Only upside there was an extremely attentive account manager which tried but was unsuccessful in dealing with before mentioned problems. Anyway, if you got this far in know that I have documented all and even reported it to FCC. As did another friend which was having similar issues in another area. We now have ATT with a limited 3mbps (for our area thats max) and it is consistent. Slow but stable … In the end the turtle wins simply because he makes it to the end. No point in having a Ferrari if you can’t drive it a block. To each is own and many area Comcast does do well, so I am told. So I suugest research the area you are in and MAKE SURE they are consistent in said area. **Note** New Xfinity Service is more sensitive or transmitting in different frequency and may be glitchier and less reliant especially in older wired areas.

21  

Bill

February 6, 2011 @ 8:10 pm

I am very disappointed in U-Verse. We have had several service calls and they can’t fix the problem. Our TV freezes up several times a day at no particular time then starts up again. They tell us it’s a glitch! They insist on coming in the houseo but can never find anything wrong. They we wait for a different repair person who works only outside. Guess what – they can’t fix it either.

22  

Kev

February 26, 2011 @ 5:21 pm

The only problem about Comcast is their price; with all the fees, it will cost me $117.00 for Comcast. But if I just keep Digital Basic Cable which is better for me because I don’t watch much TV, the internet is very important to me and speed is critical. I have really pondered because switching to AT & T will cost me: $55-$60 for the Internet DSL and Unlimited Calls. So at the end, the introductory price would be about $90-$95 with my Basic Digital Cable. So its like a $20.00 difference. Most important to me is reliability and I am on the Triple Play right now, but thinking about downgrading it.

23  

John Broadbent

March 2, 2011 @ 8:16 pm

I have U-verse and before I had Direct TV. The reason I went with ATT is that I have one cable coming into my house it connects to their 2Wire router which gives me a phone line internet and TV. From there every thing is Cat 5e cable no coax. The 5e cable can give me internet or if connected to the box I get TV. Connecting a switch I can send cables all over my house using them for internet or TV.For wireless I connected an wireless Access point to the switch. Can I do this with Comcast? I am so close to the ATT box they had to add an extra 300FT of cable to my connection. Picture great internet 6mbs constant

24  

Patrick

March 22, 2011 @ 5:31 pm

I have now had U VERSE since before Hurricane IKE hit Houston. I have had minor issues and all were resolved quickly. One was even my stupidity and they fixed it. When TWC became Comcast here. Houstonians got hosed. Guy comes in to set it up brings a HD only box for a standard TV and brings a broken modem. Leaves telling me it is my responsibility to get them replaced. I can say when I had ComCRAP I had more free months of service than what I paid for. I was constantly on the phone having them fix my stuff. I even had a regional manager come over to verify as they were accusing me of sabotage and fraud to get free service. My U VERSE pic on my big screen is just as clear as a Blu Ray. Friend came over and thought I was watching Avatar on Blu Ray since it was so clear. Told him no it was U VERSE. He ordered it the next day.

25  

Travis

April 5, 2011 @ 12:50 pm

We recently switched from Comcast to U-Verse and I do not plan on ever looking back. My main grip has been with Comcast customer service. They did the whole bait and switch thing on me as a new customer and later as a year old customer. We signed up for a special and when the first bill came, not only did we not get the price they promised but they also signed us up for extra services. After being called a liar when calling and complaining I nicely sent them all the screen shots I took while signing up. After apologies from CS, they swore they had it fixed but after a 3 month long process I went through iterations of being billed twice for internet, numerous credits and debits and them insisting that I pay the extra charges and they would be credited to my account (this doesn’t fly in my book so I only paid what the bill was supposed/promised to be). The 3 month span consisted of at least 9 plus hours on the phone, tons of promises being made and nothing being done. At the end of this little adventure the special I signed up for no longer existed so I settled paying more just to end the damn thing (and the creditor calls bc I refused to pay for services I didn’t sign up for). Nearly a year later a huge chunck of my channels are now gone yet my bill has gone up and all they can tell me is that the package I had no longer exists….wtf is that? One of the two tv’s I have doesn’t get all of the channels and the only thing they can do is send a technician out which ends up with me paying for the technician and the tv working for about a week before it regresses back to the previous problem.

Seriously, their customer service is so bad that a priest would probably lose it and bitch slap them if he could. It was a glorious day when I returned my boxes to comcast and cancelled. I got so much joy from accidentally dropping them a couple times on the way back to comcast.

U-verse has worked flawlessly since its been installed. My HD picture is better, my internet is faster, my bill is lower, I have more channels, and it didnt take the installer 4 trips to get everything installed….not to mention he wasn’t a thug.

AT&T, thank you.

26  

Zinaan

April 7, 2011 @ 1:55 am

Wish i never had AT&T U-verse .what they promised are lied. internet is very slow compare to comcast.TV pics comcast better and phone is smooth. AT&T U-verse i am stuck ,can’t roam around the house and if i use remote A for TV A i have to turn the box A so it won’t mess up TV B . this is very annoying.AT&T U-verse is not cheap is you comapre with Comcast triple deal. AT&T U-verse cost more or same but service is far less than comcast. 04-06-2011

27  

Robert Farnsworth

April 7, 2011 @ 3:46 pm

Had U-VERSE for the last four month’s thought it was great $150.00 for two months, but now 180.00 for the U450 package + phone and internet. The tech did a good job in installation, although he complained about his job the whole time. Comcast came knocking on my door and offered almost the same package -skinimax and Showtime for 89.99 + DVR + 2 HD boxes + internet + phone for 1 year. I did not realize that my picture quality was very poor on my HD channels on UVERSE until I turned COMCAST back on yesterday. The picture quality on COMCAST is so much better, and this is with the same cables. So you do the math uverse for 180.00 for two more months, then it will go up once my 6 month special was over or back to comcast for 89.99 and can add cinemax and showtime for 10.00 a piece, so 110.00. Compared to 180.00 + for uverse with poor HD quality. I’ll take my 70.00 + dollars and put it in my pocket. Don’t be fooled by the new guy on the Block.

28  

Jorge Cortez

April 12, 2011 @ 2:56 am

we had comcast before and i was happy ..till i call costumer service and they were bad.. never had such a bad experience in my life… att was and is good with customer services.. tv are the same with comcast. phone same but internet comcast is the best, i play alot video games online (ps3) and i can see a big diffence on speed comcast is way better… but im not going back to comcast because they costumer service…. hell noooo , and if you have kids uverse has more kids chanels … im paying more just to get 12mbps but i need it for my video games…. any1 out there playing cod black ops for ps3 add me if ur good we have a real good clan(TwD*) add me dark_angel_sin
dont get comcast… lol

29  

Grey

April 18, 2011 @ 4:01 am

A lot of Comcast HSI billing and technical support reps are of the contractors, US Support Company and Tag Support Company. They work them like dogs and fire them for not accepting over-time, even if you’ve been there for years. They work 6 or 7 days a week, 12 hours a day. Many of the management staff are racist and just plain out hateful against many employees. If you are Tier 1 or 2, agent you got it bad, especially 1. Don’t get me wrong, a lot of the agents that slip through the cracks, have no business in customer service; because they are boorish, but a lot of the agents are burnt out there. That company, one in the same that I spoke of, gets paid per call and clown them whenever they are on the phone more than about 15 minutes with a slow, or uneducated customer. They will get fired if they don’t get you off the phone fast enough. I don’t work for them, but I know some people who do. Bad politics indeed. I work for a different company, and it’s the same crap. It’s best to work for a company directly and not a contractor. By the way, U-Verse is better. Go fiber and stay away from cable if you can. Cable is more suceptible to a high signal to noise interference. As a matter of fact, it doesn’t take much noise to make you lose sync. If your channels are a bit staticy, look at your modem: you probably don’t have sync. If I must go wired, I rather fiber, so U-Verse would be a good choice. I am also a wireless type. I hate wires. I prefer WiMax or LTE over anything today for HSI. For the sake of the topic, go U-Verse.

30  

Devon Jenkins

May 15, 2011 @ 6:08 pm

Comcast sucks, all i have is internet and it is crap i can be watching netflix through my xbox360 and it will be in h.d. then all of sudden it will say your internet speed has slowed adjusting picture and it wont be in h.d. then all of a sudden it will pop back to h.d., i was a contractor for comcast back in 2008 and i never installed new boxes, ive never even seen a new box they were all refurbused, ive had a tech out here 4 times and it hasnt even been a year since i got this crap at&t here i come, didnt like working there and dam sure dont like paying for this inferior product!!!!

31  

Jason

June 17, 2011 @ 12:10 pm

I have used both, currently using Comcast.

Here is where Comcast excels:

1. Picture quality: I am ALL ABOUT picture quality. I can tell instantly if something looks “off” or not as clear as it should.
The latest Comcast box has a simple touch feature that allows you to toggle between HD settings easily so you can find the one that works best with your TV. AT&T’s picture looks muddy and weak, and Comcast’s picture, especially on channels like HD Net and HD Theater is amazing.

2. Internet Speed: For Internet speed, Comcast kills AT&T. I’ve used a number of online speed tests and Comcast is usually around 20mbps download speed, with AT&T rarely passing 12, unless you pay extra for the next tier of service but I’m talking about the Internet speeds that come as part of the packages.

3. On Demand selection: HUGE library, including for Premium channels.

Here’s where U-Verse has Comcast beat:

1. DVR service: With U-Verse you can record up to 4 shows at one time, and you don’t have to be watching any of them. Comcast can only record 2 shows at one time and you have to be watching one of them and the available space is much less with Comcast.

2. Customer Service: As said in the article, AT&T is growing and they care about customers. You call Comcast and tell them you’re not happy and you want to cancel, they won’t even ask why or try to give you any incentive to stay.

NOTE: These comments are based on MY personal experience, and this does not mean I’m speaking for what everyone is or should be experiencing.

Pricing is really about the same if you compare channel lineup.
I first switched to AT&T because I got a rebate Visa card and it seemed cheaper but it really isn’t if you get the very same channel lineup. Ultimately, I like a clean picture and fast Internet so Comcast is the better option. When my box goes bad, I’ll take it in and they give me a new one and that’s the only customer service interaction I have with them. People say their customer service sucks and I agree, but I bet a lot of it is from people not paying and having service shutoff so if Comcast doesn’t bend over backwards to give you free service while you’re two months behind, people complain. The new Comcast boxes are powered by Intel processors, so they’re likely to improve the DVR function and will have new menus.

32  

KJ

July 29, 2011 @ 11:57 pm

So basically from what I seen so far, if you happen to be near where att equipment is installed on the block service is great. for the others comcast wins again.

im waiting on a intall day also, now im like hmmmmm. maybe i should just pray, lol

3yr comcast user

33  

Mike Toth

November 5, 2011 @ 8:15 am

I am about to get U-Verse. After reading the comments about it, I’m a little nervous. I’m just upset at my bill and how I can’t get a lot of channels from other T.V’ in my house becuase I have to get a free box for each one of them now. I am sick of going to my local Comcast and waiting in huge lines for things. It took me 3 times to get a HD box from them and when they finally had one, they only had a little black box one with no clock. Nov. 9th is my install date. We shall see.

34  

Tom C

November 14, 2011 @ 1:47 pm

I recently decided to combine services between Comcast and AT&T to reduce expenses. After some research, I decided to add Uverse and terminate Comcast primarily because Customer Service was ranked higher for Uverse than for Comcast. BIG MISTAKE !!!!!

I have a billing and a technical glitch I am trying to resolve and called this morning to talk with someone in billing and in technical support. I have now been on hold (while working in my office) for the past 80 minutes and still have not been connected with anyone how can assist me in solving my problem.

The technical problem is associated with my Uverse DVR. When I try to replay the recording it runs for 5-10 minutes and then freezes so that I have to restart the program and advance up to where I was when the problem occurred. While watching a replay of a football game, I had to do this about 9 times in 3 hours which became really really annoying!!!!!

It’s now 93 minutes since I initiated this call and I finally got someone who seems to know what the hell they are doing so maybe the billing problem will be resolved.

Basically, when I set Uverse up, they wanted a credit card for record and assured me they would never try to automatically bill on that card. They lied!!! They used it to bill my service about a week ago. That problem has now been resolved.

Now, I am waiting for technical support and it is 100 minutes and counting! Maybe I will have it corrected today, and maybe I won’t.

But, the bottom line, Comcast has been trashed for having poor customer service. I have been on hold now for 100 minutes plus and still cannot get through to anyone who can help me resolve my technical problem. How much worse could Comcast Customer Service actually be?

I am going to try this and see if they can fix the problem. Last chance! If not, Comcast, here I come!!!

35  

Janet

December 6, 2011 @ 9:28 pm

I currently have Uverse and am switching back to Comcast. I was promised a 12 month pricing and my bill went up after 6 months. When I called in they apologized and said they corrected it but come the next month the price shot up again and I was told I could not have what I was promised. I downgraded my plan and months later when I called in to order the sports package was once again offered a special package at a lower price. The next month my bill was over by $100 and when I called in they said I should have never been offered that special and they refused to honor it. Needless to say I’ve had enough and I’m going back to Comcast.

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