Equipment Options for FiOS TV

With all the equipment options for FiOS TV, choosing the right ones can be daunting. I’ve decided to really evaluate all the options, so that your decision is easier.

What equipment works with FiOS?

Due to the complicated nature of FiOS TV (a hybrid service combining QAM and IP technologies) there are a few different levels of service possible depending on the equipment.

  1. Standard TV: Previously any old TV could tune into the local channels over FiOS without any set top box. This is because the local channels were simulcast in analog format. However this feature has been phased out and is no longer available.
  2. TV or other device that has a built-in digital QAM Tuner: Can pick up all available local broadcast channels in both standard definition and high definition. This is essentially the same channel set that was previously simulcast in analog. No set top box is required.
  3. Cable Card: They are available from Verizon for $3.99 per month. They can be used in any device that has a cable card slot and is Digital Cable Ready. A cable card will give you access to all subscribed channels, both standard definition and high definition, but does not include any interactive features such as the Interactive Media Guide, Video on Demand, Games, or Widgets. Cable card ready devices include many new TVs and TiVO equipment (more on that below).
  4. Digital Adapter (Motorola DCT 700): This is essentially a miniature set top box with similar functionality as the cable card. It can connect to any TV and tune into any subscribed channel that is not high definition, but it does not support interactive features such as the Interactive Media Guide, Video on Demand, Games, or Widgets. It is available for lease from Verizon for $3.99 per month.
  5. Set Top Box: The set top boxed can connect to most TVs, and include access to the Interactive Media Guide, Video on Demand, Games, or Widgets. Verizon set top boxes are hybrid models manufactured by Motorola. They can access all subscribed channels through QAM and all interactive features through IP technology. IP is not a standard for digital cable devices. This is why normal cable cards cannot access the interactive features.

Set Top Boxes

Standard Definition Set Top Box: Currently this is the Motorola QIP 2500-3. It can tune into all subscribed standard definition channels. It has a RF out, S-video out, and composite video out for connection to any television. It has stereo RCA outs along with digital audio coax out and digital audio optical out. When using the digital audio out, it is Dolby Digital capable. This set top box is available for lease at $5.99 per month.

High Definition Set Top Box: Currently this is the Motorola QIP 7100. It can tune into all subscribed channels, SD and HD. It has the same connections as the 2500 plus a component video out, and an HDMI output for connection to an HDTV. It is available for lease at $9.99 per month.

DVR Set Top Box: Currently this is the Motorola QIP 7216. It has two tuners that can view and record SD and HD. It can record up to two shows simultaneously while another recorded show is being viewed. It has a 160 GB hard drive which can store up to 80 hours of SD content and/or 20 hours of HD content. It can pause and rewind live TV (up to 1 hour buffer). It has the same connections as the 7100, with the exception of the RF out. Particularly the 7216-2 does not have the RF out while the 7216-1 does. Both models are in circulation, so if you want the DVR set top box for an old non-hd television, you should request the 7216-1.

Previously there was the QIP 6416. The 7216 is the newer version. It adds MPEG4 capability (for future programming), an FCC-mandated two-way cable card slot for future compatibility, and 7.1 Dolby Digital. The QIP 7216 is available for least at $15.99 per month.

Home Media DVR: This set top box is actually just the QIP 7216 DVR set top box with additional features programmed. A regular QIP 7216 DVR can be upgraded at any time by calling Verizon or enabling Home Media DVR features through the Interactive Media Guide.

The Home Media DVR adds the capability to watch recorded SD shows on any standard set top box (QIP 2500) in the house or recorded HD shows on any high definition set top box (QIP 7100) in the house. Up to six SD/HD set top boxes can interact with one Home Media DVR. Up to three recorded shows can be watched on different set top boxes simultaneously.

The Home Media DVR can also includes the PC Media Manager, which allows you to view slide shows and listen to music stored on your computer on your television. The Home Media DVR features add $4 per month on top of the regular DVR lease fees, bringing the total lease cost for a Home Media DVR to $19.99 per month.


Unfortunately there is currently no purchase options for Verizon FiOS equipment. All their set top boxes and cable cards are available for lease only. Some devices may appear on Ebay from time to time, but these will not stay activated for long. If you can live without the interactive features, then the cable card gives you a lot of equipment options. Of course you still have to lease the cable card from Verizon. Since its cheaper than any of the set top boxes, this may be a good option for many.

The most popular use of the FiOS cable card is for TiVO equipment. A lot of people are already used to their beloved TiVO and would rather not switch to Verizon’s set top boxes. Even new customers
can consider TiVO equipment for FiOS. In this case you CAN purchase the equipment. The downside is that you’ll also need a TiVO subscription which is $12.95 per month or $399 for a lifetime. When you add up the cost of the equipment, the TiVO subscription, and the cable card lease fee, TiVO actually ends up costing more than any of the set top boxes available from Verizon. Even still, many people prefer the TiVO interface and capabilities of the TiVO equipment.

The cable card will not give you access to the interactive media guide, but the TiVO service will provide its own media guide and features. It’s important to note that there are two different types of cable cards in circulation. For a TiVO DVR to record two shows simultaneously (like the FiOS DVR), it may need two cable cards. The original cable cards available from Verizon are S-Cards (single-stream), and two of this type of card is needed. Some areas are getting the new M-Cards (multi-stream). Since these have dual tuners built-in, it eliminates the need for a second card and saves you $3.99 per month.

While TiVO equipment will not allow access to Video on Demand programming, it does have a few notable advantages over the Verizon set top boxes:

  • ability to add an external hard drive or upgrade the internal hard drive for increased recording capacity
  • ability to auto record programs based on a set of criteria
  • ability to download recordings to a computer
  • access to Amazon Video on Demand service
  • access to Netflix Watch Instantly (with Netflix subscription)

In Review

So if you want to watch more than your local channels, you will need to lease equipment from Verizon. And you do need a piece of equipment for every TV that you want to watch more than just local channels on. Luckily this equipment provides access to a great service with tons of channels!

Device Monthly Fee Local Channels Subscribed Channels Interactive Features
TV with Digital QAM Tuner $0.00 Yes (SD/HD) No No
Cable Card $3.99 Yes (SD/HD) Yes (SD/HD) No
Digital Adapter (DCT700) $3.99 Yes (SD only) Yes (SD only) No
SD Receiver (QIP2500) $5.99 Yes (SD only) Yes (SD only) Yes (SD only)
HD Receiver (QIP7100) $9.99 Yes (SD/HD) Yes (SD/HD) Yes (SD/HD)
DVR (QIP7216) $15.99 Yes (SD/HD) Yes (SD/HD) Yes (SD/HD)
Home Media DVR (QIP7216) $19.99 Yes (SD/HD) Yes (SD/HD) Yes (SD/HD)



Pete Lauritzen

December 7, 2008 @ 3:24 pm

Thanks FIOS information. I had been trying to scour the Verizon site for the fee structure on their devices, with no luck. I appreciate the help


Steve Fink

December 22, 2008 @ 1:22 pm

Very nice summation, thanks Pete!

I wish my TIVO-like (Magnavox 160 GB HD) DVR had a Cable card slot but I don’t think it does, I’ll have to check when I get home this evening.

Currently, I can only record by tuning my DVR to channel 3 and turning the Verizon standard STB to whatever channell I wish to record on. That works fine until I wantt to record different stations back to back while I’m away.

I’m looking into an IR blaster solution but I don’t think that will work either since my PC is no where near the TV I wish to communicate with.



Jeff Price

January 17, 2009 @ 11:04 pm

Is there a way to watch and record programing on my computer using a Verizon leased cable card with a TV tuner in my computer (such as a VisionTek All-In-Wonder HD by ATI0?

I have both FiOS and the All-In-Wonder HD, but can’t seem to get a signal on my computer. I’m running Windows Vista 64 bit operating system which as TV viewing built into its Media Center software.




January 28, 2009 @ 4:43 pm

If you bought one of their STB’s around town, could you then use a cablecard to get their channels?



February 13, 2009 @ 10:50 am

We got a cable card from Verizon in 2006 but it would not work with the HD channels, only standard channels. Our whole goal of switching to FIOS was to eliminate the cable box because our LG tv has a build in dvr that is much nicer than verizon’s.
Does anyone know if their cable cards now support hd?



March 3, 2009 @ 5:54 pm

Craig, the answer to your question is yes that would work. However if you are only replacing a standard definition box (eg 2500) it may not save you much, since the monthly cable card cost ($3.99) is only $1 less than what Verizon charges for the SD STB. On the other hand, if you are replacing a rented HD stb or DVR, you could save $9 or $19 per month. Just be sure to take into consideration the loss of interactive features such as the program guide.



March 3, 2009 @ 5:55 pm

Vince, yes they do. Get a new card from Verizon.



March 11, 2009 @ 8:35 am

I have a small undermount cabinet tv in the kitchen that I don’t want or need a Fios box. The cable is still hooked up the same way I had it with Cablevision. But it now runs to the Fios splitter. I just get “snow” on the tv, is that because the tv does not have a QAM? What is a QAM? I just want local channels. Do I have to pay $ 3.99/month



March 11, 2009 @ 5:04 pm

Currently, every day I have to power off the QIP 6416 and power on to get a picture. Is this a known problem with this model?



March 16, 2009 @ 6:21 pm

I have 9 TV’s throughout the house. I have a HUB in the basement that feeds CAT 5 and Coax to every room. Is it possible to have a “shared” set top box that could be utilized via the HUB for the rooms/tv’s that aren’t used that often, understanding only one TV could be using the box at a time or I guess they could both watch the same channel at once? I just don’t get why Verizon is forcing the rental of STB’s when that starts to make the ROI for switching from Cable erode away in rental fees per TV.


Stan P.

March 20, 2009 @ 6:53 pm

I have aka Verizon/Fairpoint FIOS and plan so set up a conservative home theater with a Samsung PN50a650 plasma HDTV with built in internet capability. My service has been upgraded for HDTV and a Motorola TiVo DVR box has been installed anticipating the new set. I am getting only basic services and don’t like or want to upgrade. The TiVo is a bargain at $1 but the box is not at $15.99, Standard HDTV is fine and I plan to stream my movies from NetFlix and Amazon. I’d like to dump the Motorola box but have discovered that it has a “M” card built into it. What if I loose the box and have a cable card installed in the tv. The program guide is available on line.



May 6, 2009 @ 10:53 am

I have DirecTV TiVo Series 1 right now and am going to be switching to Verizon FIOS. Some people tell me to buy a TiVo Series 3 HDDVR. I know I can add more space to the TiVo and the guide and features will be far better.

Are there any downsides to using a TiVo S3 vs Verizon multi-room HDDVR? I don’t care about the VOD.

Anyone using TiVo S3 with FIOS who used to use a Verizon DVR care to comment?




May 7, 2009 @ 3:21 am

I am interested in figuring out how to use a cablecard with Verizon Fios. I have a “Verizon” DVR Motorola 2708 given to me by a friend and have ordered the Fios service with one standard STB. I have 2 TVs, neither are HD. I am assuming this will work and that I will only pay the $5.99/mo. for the standard STB and the $3.99/mo for the cablecard, realizing I lose the PPV/On Demand features. Is this the way it works? Does anyone know if I have to request the cablecard prior to install or is that something the technician will have?



May 27, 2009 @ 6:54 pm


The answer to your question is that you need either an external QAM tuner or one of those digital to analog converter boxes that you can get a government coupon for.

Newer TV’s have built in Digital Tuners


Chuck Semich

June 1, 2009 @ 9:04 pm

Where is the IR detector on the Motorola QIP7100 box? I am trying to find where to place the adhesive end of my IR blaster so I can operate my Replay TV with the FIOS box.



August 24, 2009 @ 4:39 pm

I currently have Comcast, but soon their network enhancements will force me to have some sort of converter or STB if I want to receive channels like HGTV or Food TV on my HDTVs.

I currently am exploring Verizon FIOS, but think I’m in the same boat. I don’t mind getting the equipment for most of my TV’s, but I have one wall mounted in the bathroom, which is obviously no place to be putting equipment on the counter tops. The TV doesn’t have a slot for a cable card, and I don’t want to mount a shelf on the wall to hold a STB.

The folks I’ve called at Comcast or Verizon didn’t really seem that knowledgeable, and I want to ensure I can get what I need before switching services. Thanks.

Are there any options you can think of? I won’t be getting any premium channels, but probably FIOS TV Extreme HD.



September 22, 2009 @ 12:50 pm

New FIOS subscriber with three DVR’s, two SD STB’s and one Digital Converter. Just experienced the system changing which DVR is defined as the Media DVR. Where is that controlled and why would it change? Live support person ran remote diagnostics after saying we had too many DVR’s.


Scott Lloyd

October 17, 2009 @ 12:30 am

I seem to have the “standard” configuration of most of the previous posts: A FIOS DVR and two media center boxes which can access shows recorded by the DVR. Is it possible to use the output from the media center box to connect to my video card to watch previously recorded programs, or even live TV? If not, what hardware would I need to do this or should I simply pay Verizon some more mouthy each month to get the appropriate computer card? After the computer is enabled to receive output from the media center box (or card) what software could I use (Movie Maker, photo shop elements, etc.) to capture what I am watching? When I had TIVO it had an option to stream programs to a VCR anything like that FIOS? Thanks.



October 18, 2009 @ 11:06 am

I have FIOS, and a HTPC (Home theater PC). The pc is equiped with dual tuner by aver Media see link:

from what I have gathered . If I purchase this SIIG card slot. Link:

Then rent a tv card from Fios, I will be able to record some shows using Windows 7 OS,

will the above combination work? as I am still a little confused as to exactly what I would need to get fios into my pc.



October 18, 2009 @ 11:15 am

Dear paul ar post # 16. One option for not placing your STB in the bathroom is to invest in a RF (radio frequncy remote and IR blaster) that way you can mount your STB in a closet outside the bathroom and still full control of the STB.



October 18, 2009 @ 11:21 am

TO Jeff Price post ID #3. I am in the same baot my post id #19. If anyone can help.



November 21, 2009 @ 11:58 am

I’m trying to program my SONY remote to work Verizon Motorola Set Top Box.Where can I get programing codes for Motorola QIP 7100 set top box?



December 3, 2009 @ 6:13 pm

I have a new Motorola STB HD/QIP 7100. When I plugged it in a code E610 comes on the display panel and then turns off. no power etc What does this mean? Thanks



December 30, 2009 @ 12:06 pm

To Melvin: Did you get post 19 to work? If so how? I think in order to get FIOS into your PC you need a QAM tuner (your channels will be limited to the local channels and one or two others lilke the weather channel) and plug the fiber directly into the PC tuner. Or if you want to see all of the channels and interactive programing you will probably need a Verizon set top box and plug the SVIDEO out or HDMI out into your tuner.

I have a windows 7 laptop, and a wintv 850 tuner with usb adapter. I could not see any picture from the bare FIOS cable or from my SD or HD set top boxes. However I could get ATSC signals over the air with the attached antenna. I soon realized I need a QAM laptop tuner which is the wintv 950. From reading this excellent post however. I now think I just need a laptop tuner with an RF, S video or HDMI input, that way I should be able to see the decoded signals from the settop box on my labtop and to record same. I’ll let you know if it works.



February 4, 2010 @ 2:58 am

The speed of FIOS Internet is far faster and more stable then cable modem or DSL.
The picture stability is better then TimeWarner Cable (less outages).

However, the experience is greatly diminished by Motorola’s set top box.
Where does one being.

1 – The play/pause rarely works when pressed. Hence, its a struggle to pause a program to go to the kitchen or bathroom.

2 – The hard drive is small and can not be user expanded. We have only about 10 hours of recording.

3 – Shows recorded on a DVR can be played on any set top box without a hard drive. But remote set top boxes in the house can not initiate a recording on the DVR. Any set top box should be able to access the record/playback capability of any other set top box in the house.

4 – When using HDMI the set top box goes to sleep when it no longer detects the TV. Hence, my SlingBox or Sony LocationFree box are not usable unless the TV is on.

5 – The component output, which I still use in half my HD TV sets, loses its signal very often. The HDMI output of the Motorola set top box is very unreliable.

6 – The menu system is terrible. The Internet programming capability also need to be reworked.

FIOS is a great advancement to home media/Internet delivery, but its marred by the Motorola set top box.



February 20, 2010 @ 7:11 pm

Great review of Verizon features and costs. Good job!



February 25, 2010 @ 4:25 pm

two questions on the HDQIP 7100-1:
1: Can the 7100 be hooked up to a VGA port?
2: Has anyone, using an HDMI to DVI converter, expierenced the screen appearing for less then a second followed by no picture for 3-4 seconds, the screen appearing for less then a second followed by no picture for 3-4 seconds…??



March 5, 2010 @ 6:25 pm

Re #27.

I have been through two of the Media Center DVR boxes. I got one on 90 day trial, and they exchanged it when they couldn’t get it to work. I never could get the HDMI/DVI to work other than as you described. Fourth call, the service rep came back and said “there’s a known issue with that box. Use the composite (3 wire) video.”

My projector doesn’t have them, so I can’t project HDMI. 5.1 sound sounds great on digital audio, though.

Three cable video is analog, HDMI/DVI is digital, similar quality I understand, but converting is a bit of a challenge, and not worth the investment.

90 days is almost up, so it goes back. I hope that a QIP 7100 will work with HDMI correctly.



April 10, 2010 @ 2:47 pm

I’m considering a change from Comcast digital cable to Verizon FiOS. Everything has been fine & dandy re: using Win 7 MCE to watch TV/record shows via Hauppauge HVR-1250 card. Now Comcast has encrpyted Ch. 29 & up. I have used MCE (Dell) remote and IR receiver + IR blaster to control Comcast’s DC50 digital adapter. Can select and set up recordings via remote or onscreen Guide. Need to know if I can do the same thing with Verizon Motorola DCT-700 adapter. Anybody done this?



April 12, 2010 @ 11:51 pm

Just converted to FIOS. Have a multi-room DVR in living room, works fine. However, will shortly replace one of my HD STB with a new TIVO Premier box in den. It uses cablecard, allowing me to eliminate the more expensive HD STB. My question is – will I still be able share, in any way, the recorded programming on the multi-room DVR? (I suspect not)



April 13, 2010 @ 10:29 pm

Sully, unfortunately there will be no way to share programming since Verizon has to keep recordings on lock down (so they can’t be shared on the internet, etc). These are restrictions imposed by the broadcasting companies.



April 13, 2010 @ 10:33 pm

Steve, I can’t see any reason why this would not work. The DCT-700 is exactly what you need since it un-encrypts all the channels, and can be controlled via IR. The only question is the ability of your IR blaster to send the right codes to control the DCT-700.


Ed V

April 21, 2010 @ 12:23 am

I am really upset by the whole digital TV/service provider mess. The TV industry touts the great new technology with digital tuners and the providers render them completely useless. I have several wall mounted QAM tuner equipped HDTVs. I have no place to put a set top box. How do I get HD programming?

I am currently an extremely upset Comcast subscriber. Over the past month I have watched the value of the service just disappear before my eyes. You can’t even get the weather channel without a cable box! I am considering switching to FIOS but if I have to lease 10 cable boxes, why bother?


ed harrison

May 18, 2010 @ 4:21 pm

can you recommend any under the counter tv’s that are cable card ready



May 25, 2010 @ 11:16 pm

Hi, I have the Motorola QIP 7216-1 and I wanted to know if DVR storage can be expanded by using the eSATA port. I am also curious about what function the USB port on the front serves?



June 4, 2010 @ 12:30 am

we had someone steal our Motorola DCT 700 STB which we leased from Verizon for $3.99 month. It is used on an old TV, now I need to replace it and would rather just buy one, than pay out an additional $3.99 month. If I bought one from eBay or another source, will they be compatible with FIOS or is a special card required or some proprietary software? Any suggestions would be greatly appreciated!


Jackie Morris

July 1, 2010 @ 8:55 am

I recently purchased a JVC HD TV to replace an old TV in the bedroom. Initially it worked as expected. Then I was unable to get a signal on the HDMI input (this TV has three of them). I attached coax between the STB and the TV and was able to get the signal.

I contacted JVC about the HDMI problem and they instructed me to take it in to a service center. It was determined that the circuit board that the HDMI is on was bad and it was replaced.

Took the TV home, hooked everything up for HDMI and it didn’t work. Tried to use coax again but it did not work this time. I moved the TV to the den where my other TV is on a DVR and still had the same problem. At this point I took the TV back to the JVC service center and after 3 or 4 days they called to inform me that they could not find a problem with it.

This lead me to believe that I might have a bad STB so I moved the STB in the bedroom to the den and it worked just as expected. Picked up the TV from the service center, brought it home, hooked it up, and it still gives me an error message that a signal can’t be found. And coax is not working either.

The service center had suggested that I hook up another HDMI device to it to see if that works or not. So I went out and bought a new DVD player with HDMI and what do you know, it works as advertised, with no problems.

The JVC service center that there are some TVs that don’t work well with the STBs but they were not aware of any JVC TVs being that way. That leads me to believe that the signal that I am getting from my FIOS is not strong enough for the JVC to detect it. My other TV is a more expensive set and most of the time it does not have an issue. Of late I do have to completely down the DVR to force it to reset so that I can use it but otherwise it seems to work find.

I would like to know what I need to do to get the HD STB in the bedroom to provide a signal that the JVC TV will detect?



July 20, 2010 @ 2:39 am

Thanks for this write-up. It was very helpful. Here’s my question. TV #1 has DVR Set Top Box in the living room and TV #2 has a Standard Set Top Box in the bedroom(no DVR). If both TVs are on and are both tuned to the same channel, TV #2 is always several seconds ahead TV #1. Since this is in an apartment, we can hear each other’s TVs and it is really annoying. For example, when watching a baseball game, if someone hits a homerun, he’ll be rounding third on TV #2 before the ball is even hit on TV #1. Why does this happen, and is there any way to fix it with the equipment we currently have? We’ve tried the obvious things, such as rebooting the modem and making sure the LIVE TV button is pressed. Thanks for any help you can provide.


Franco Barbara

July 21, 2010 @ 5:09 pm

how can I stream content from my verizon fios cable box wirelessly to a laptop or small tv in my kitchen. I can’t run a cable to the kitchen so i am looking for a wireless solution. I don’t want to be charged for another box or digital adapter.



August 7, 2010 @ 9:57 pm

I want to buy a QIP7100 – HD Set-top Box for Verizon FiOs. But it seems that nowhere to buy it. Does anyone have any ideas?



September 16, 2010 @ 12:03 am

I have a series 2 tivo and a QIP7100 hd set-top box for verizon Fios. I can’t find where the IR sensor is so that tivo can change channels. Any help would be appreicated. I have been moving it around with no luck. I need my tivo to work.



December 10, 2010 @ 10:03 pm

I just mounted my ReplayTV IR blaster onto my new QIP7100 2 for Verizon FIOS in NYC (this is the unit with the flat black face, and just the power and cursor buttons). The IR blaster is positioned just to the right (maybe 1/8″) of the right edge of the Verizon logo, and centered vertically on the face of the box.



January 3, 2011 @ 12:21 am

When I activate the STB I see a message on the TV screen “INBAND ERROR”. Everything else is successful interms of activation. I am able to watch TV.

When I tried to share media under the “Library” tool in windows media player, I don’t see the DVR and hence couldn’t select any.

When I selected media manager and then refresh… I recieved a message “Devices not found”, “Media manager is not running on the pc or pc application not found”.

Windows media manager is already running on my pc.

Please help.



February 16, 2011 @ 6:57 pm

Franco, Get the x10 wireless video sender device @$49.99

Franco Barbara
July 21, 2010 @ 5:09 pm

how can I stream content from my verizon fios cable box wirelessly to a laptop or small tv in my kitchen. I can’t run a cable to the kitchen so i am looking for a wireless solution. I don’t want to be charged for another box or digital adapter.



March 31, 2011 @ 12:19 pm

How do I change the frequencies on my remote, if I have multiple boxes in one room?


Bill Long

April 14, 2011 @ 12:04 pm

Is there a downloadable user’s manual available for the 7216-1?
My FIOS box has input jacks on the rear, and a USB jack on the front, but I have no information on what I can do with these ports. I’m wondering if there is any way to feed video from a VHS player’s composite outut ports into the DVR and record it.



November 29, 2011 @ 1:43 pm

JVC LT-42X579 firmware update

LT-42X579 firmware update

Been trying to find firmware update for the above JVC HDTV LCD and have been unsuccessful thusfar.
Need it to resolve an HDMI/Communication error between Verizon and the TV which produces DUI/DVI error, black screen and up to a half hour before I have any video at all.

Also, been trying desperately to find the “secret spot” on Verizon’s website where you order a DVR upgrade from my old Motorola settop box.
I need to UPGRADE because the hard drive on the dvr was full and Verizon’s website said to use a Western Digital DVR Expander and they listed only two models that are compatible.

Problem is, Verizon does not say the Expander is NOT compatible with either the DVR that I have or with the 1.8 software that much of NY and MASS still have. The 1.9 software update was supposed to go out in October but for some reason, we never got it.

So I paid for a large WD 1TB hard drive expander and am not able to use it, thanks to Verizon’s website.

Tech support simply said they were embarrassed about the problem but could not do anything about it.

Check the below interactions with Verizon:

Chat Subject:Upgrade Existing Services
Your Question:I need to upgrade my multi-room DVR and firmware to 1.9 in order to accommodate the DVR Expander I purchased from Western Digital through the Verizon website. My current Motorola silver multi-room dvr does not see the expander and also has an issue with my JVC TV. Please tell me where to go to order
A Verizon Service Representative will be with you shortly. Thank you.
Agent Andrea has joined.
Andrea : Chat ID for this session is 11291172445.
Your session is now closed.
Thank you, have a nice day.

Nice huh?

Then it happened again:

It was a pleasure to assist you. Your chat session has ended. Thank You.
Your chat ID number is 11291172833. Please select Exit to close this window.

Then I tried telephoning Verizon.
First I got a tech who said I needed the new set-top dvr and he switched me to Terry in sales I guess, or possibly customer service.

She was rude and switched me to another tech in Mass. who told me I had to request the upgrade through the website.

When that link wouldn’t work, I called back and was told that due to high caller volume, there may be an excessive wait time.

So 3rd try at Chat:

Subject:Upgrade Existing Services Your Question:I need to upgrade my multi-room DVR and firmware to 1.9 in order to accommodate the DVR Expander I purchased from Western Digital through the Verizon website. My current Motorola silver multi-room dvr does not see the expander and also has an issue with my JVC TV. Please tell me where to go to order A Verizon Service Representative will be with you shortly. Thank you.

10:34:14 We apologize for the delay.You are next in the queue. A representative will be with you shortly.

Agent Emile has joined. (10:34:18)
Emile : Chat ID for this session is 11291172833. (10:34:18)
MoeR (10:34:20): ok
MoeR (10:35:23): Also, I don’t mind signing a new 2 yr contract if the cost is really $104. per month and is the same as what I have now as the upgrade and renewal page says.
Emile(10:35:49): Thank you for choosing Verizon and visiting our chat service. How may I assist you in upgrading or renewing your Verizon services?
Emile(10:36:08): Could you please let me know if you are referring to the expanded memory DVR?
MoeR (10:36:08): please read above^
MoeR (10:36:17): Yes I am.
MoeR (10:37:06): I have a very old Motorola silver dvr now.
MoeR (10:37:47): It ran out of space so I went to the website and it told me I could purchase the expander which I did. Not cheap.
Emile(10:38:19): I will be happy to help you with the information.
MoeR (10:38:19): but this dvr and software 1.8 does not see the expander even though it has an esata connection available.
Emile(10:38:39): Verizon has created a dedicated web page for you to request notification when expanded storage options are available in your area. To sign-up to be notified when new expanded DVR storage options are available, follow these steps:

* Go to and sign-in.
* Select the ‘Settings’ dropdown located just above the Search field.
* Select ‘Set Top Boxes’.
* Select the ‘GO’ button in the box on the right marked ‘Want more from your FiOS DVR’.
* Enter your Name and Preferred email address for notification on when the DVR expansion becomes available.

You will be contacted with specific options and instructions as they become available.
Emile(10:38:49): What additional information would you like from my side?
MoeR (10:39:34): What does that mean? Then why did Verizon’s website say to purchase the expander? It came yesterday.
MoeR (10:39:46): And I spent hours last night trying to make it work.
MoeR (10:40:21): The upgrade to 1.9 from 1.8 was supposed to happen in October.
Emile(10:41:41): Please give me a moment.
MoeR (10:41:51): Of course.
Emile(10:42:51): I understand that you are referring to the Software upgrade, correct?
MoeR (10:42:57): yes
MoeR (10:43:04): and that link does not work
MoeR (10:43:18): fiostvcentral gives an error message
MoeR (10:43:37): There could be a new link available.
Emile(10:43:42): You will not be able to upgrade your software online. YOu will need to call Verizon Tehnical spport for that.
Emile(10:43:52): Let me assist you with a number to call.
MoeR (10:44:00): Ok, can I order the box at least?
MoeR (10:44:08): Thank you.
Emile(10:44:18): Once you call they will upgrade your software.
Emile(10:44:23): You may please call our 24*7 Technical Assistance Team on Toll Free number 1-800-567-6789, and I assure you immediate assistance.
Emile(10:44:38): Please let me know what equipment you are interested in ordering?
MoeR (10:44:57): Ok thank you. The new larger multi-room dvr
MoeR (10:45:10): larger hard drive. it is black
Emile(10:45:40): Since you already have a Multi Room DVR, you will be required to call.
Emile(10:45:56): Would there be any more questions for me? I will be glad to answer all your questions.
MoeR (10:45:56): Ok I did call this morning and was shuffled around.
MoeR (10:46:02): I will try again.
Emile(10:46:38): What additional information would you like from my side?
MoeR (10:46:46): Nothing. Thank you.
Emile(10:47:01): It was my pleasure assisting you today. If you have any additional questions, please do not hesitate to contact us again. Thank you for choosing Verizon. Have a nice day.
Your session is now closed.
Thank you, have a nice day.



December 30, 2011 @ 2:18 pm

Is it possible to use the network port in my 7216 to provide internet access to my laptop or to a wireless router?



July 1, 2012 @ 1:33 pm

Just got a new HD TV. Got the QIP7100 HDTV set top box from Verizon. On my old set top box I could see the time (of day), that would change to the channel while switching channels, then back to time of day.

On this new box….no time of day, etc. Am I just missing something in the set up? Or does this feature not exist? I sure do miss it!

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